Wine subscriptions are a great way to try new wines and expand your palate. Sometimes, though, you might want to take a break or try a different service. Maybe life has gotten too busy for the moment, or your home cellar is stocked, and you need to hit the pause button.
At The Wine Club Reviews, we help you determine which wine clubs are a good fit for you and how best to enjoy them. Today, we are looking at how to cancel your subscription to Firstleaf.
Firstleaf is a fantastic monthly wine subscription delivery service that curates and hand-picks monthly wines based on your preferences. However, to cancel Firstleaf, you need to know a few of the ins and outs of the cancellation policies and how to communicate with the Firstleaf customer service team to avoid potential fees and ensure a smooth cancellation process.
How Popular is the Firstleaf Subscription?
Firstleaf is a popular wine subscription service with over a million members who love the service for the award-winning, hand-selected wines delivered monthly straight to their door. Named the #1 Best Wine Subscription by USA Today, the service is completely personalized based on your answers to a short quiz to personalize wine selections to your preferences.
This service is a great way for both wine enthusiasts and casual wine drinkers to enjoy wine, expand their palates, and try new vineyards and varieties they wouldn’t normally have access to. Firstleaf has gained popularity not only for its competitive pricing but also for its fantastic selections of award-winning wines in a wide variety of styles, tastes, and regions from around the world. The delivery options are convenient, and they make wine tasting fun and educational.
What are the Possible Reasons for Cancelling the Firstleaf Subscription?
So why would you need to cancel your subscription to Firstleaf? You might want to take a break from any wine membership for many reasons. Let’s look at the top five most common reasons subscribers cancel their Firstleaf wine deliveries.
Budget Constraints
On a personal note, you may need to take a financial break from monthly wine deliveries. Sometimes, a monthly subscription is outside the budget, necessitating cancellation. Your subscription could have been a wine gift from a loved one that you can’t afford to maintain, or you may need to switch priorities for a while.
Overwhelming Wine Inventory
If you have a healthy home cellar inventory that is getting too full, that could be a great reason to cancel your subscription for some time. Deliveries could have been too frequent, contained more bottles of wine than needed, or maybe you haven’t been drinking wine as frequently as you typically do. Wine subscriptions are a great way to build up a home inventory of great wine to enjoy. Remember that you can skip delivery if needed and not cancel altogether.
Dissatisfaction With Wine Selection
Some customers may not be satisfied with the wines they receive and want to cancel their membership. If they are novice wine drinkers, they might not find varieties or styles they like. Some more seasoned wine drinkers may be looking for particular boutique wines or specific types of wine instead of a broader selection.
Change In Drinking Habits
Other customers could be experiencing lifestyle changes. Perhaps you have a medical need to reduce or stop drinking wine altogether, or your drinking habits have changed in other ways, making cancellation a more reasonable solution.
Preference For In-Store Purchases
Many subscribers may choose to cancel their membership to browse in-store options or shop at local wineries. Depending on the location, local options may be better for that customer than they are receiving through the monthly deliveries.
What’s the Easiest Way to Cancel a Firstleaf Subscription?
Firstleaf makes canceling simple and offers several user-friendly ways to do so. You can cancel online, through email, or over the phone. The easiest way to make changes to your account or cancel your membership is through the mobile app or online.
Log Into Your Online Account:
First, you must log in using your credentials online or through the mobile app. You will need your username and password to complete this step.
Navigate to Subscription Settings:
To cancel your subscription, navigate to your account settings in the upper right-hand corner. From the account menu, select the Membership Status option.
Select “Cancel Subscription” Option:
You will need to scroll down to the cancellation option under your membership status. Click the button to cancel.
Follow Prompts to Confirm Cancellation:
You will be prompted a couple of times to confirm your cancellation instead of pausing or skipping a delivery. Follow the prompts to finalize the cancellation.
Check For Confirmation Email:
Once confirmed, you will be redirected to a confirmation message, and your account status will say inactive. Check your email for the final confirmation message.
What Information Do You Need to Provide When Cancelling Firstleaf Subscription?
You will need to provide a few key pieces of information to ensure the smoothest cancellation process with Firstleaf. Having these all on hand is important to prevent delays or complications during cancellation.
Account Username or Email Address
To log in to your Firstleaf account, you will need your username. This is typically your email address unless you chose an alternate username when signing up.
Password for Account Verification
Make sure to have your password handy for your login credentials. If you forget it or misplace it, you may need to reset your password before you can log in.
Reason for Cancellation
Usually, this is optional, but if prompted, it is helpful to provide the reason for canceling so other customers can be more informed and to help give feedback to Firstleaf so they can improve their services.
Confirmation of Pending Orders
You can still cancel your membership if you have an outstanding balance, but you will be responsible for those charges. Make sure to cancel at least 48 hours before your next shipment date, or the changes will not go into effect until the next billing cycle.
Billing Information for Final Charges
Be prepared to cover any additional charges. If you have an unpaid balance, you will need to pay it as part of the process. If you cancel an active shipment, a $25 restocking fee will be applied.
How Long Does the Cancellation Process Typically Take?
The whole process is relatively straightforward. Logging in and canceling your subscription with Firstleaf only takes a few minutes. You should also receive your confirmation email within a few minutes of canceling.
If you decide to cancel via email, you may receive confirmation of your account cancellation within a business day or two. There may be additional delays if there is a remaining balance on the account that must be settled before canceling.
To avoid unwanted charges, fully cancel your account well before the 48-hour cutoff time before your next shipment date. If you cancel within that period, you will be charged for the next shipment, and your cancellation won’t take effect until the next billing cycle. There is also a $25 restocking fee if you want to cancel a shipment already in transit, so plan to avoid these fees.
Other Wine Club Alternatives To Consider
Naked Wines
Naked Wines is a unique and affordable wine club with a different concept. It allows you to order as a one-time customer or purchase from the wine club as a member, or “angel.” Your monthly membership fee is deposited in your account to spend on wine of your choosing. The company invests these membership fees in talented and independent winemakers, resulting in exclusive wines at insider angel prices—40 %–60% off the regular retail price.
Naked Wines works with over 159 independent winemakers from 14 different countries. In their vast wine collection, you can find every type of wine at excellent prices per bottle. Customers love them for the great value, excellent selection, and access to small-batch winemakers. One subscriber shared on Reddit, “Overall, If you understand what to expect and take a little time to think about what you are doing and buying, I think it can be very worthwhile to be a member. I’ve enjoyed it. In relative terms to my wine buying prior I feel I am getting better quality for a cheaper price.”
Winc
Winc is another great wine subscription service. It’s one of the largest and most famous wine clubs in the US, and it’s an affordable wine club option for those who enjoy tasting new wines in a fun and approachable way. The Winc premise is that drinking wine is a light-hearted and fun experience.
The Winc Wine Club is a monthly wine subscription service. As members, you will get a shipment of 4 bottles of fantastic wines every month that are personally selected to match your taste – reds, whites, rose’, and sparkling wines. You can skip or pause deliveries anytime.
Customers love them for the large selection of budget-friendly wines and a laid-back subscription experience. One subscriber shared this review, “I have gotten maybe three shipments totaling 15 bottles. Of those, I enjoyed 2 and would maybe buy one of those again.”
Bottom Line
Cancelling your membership with Firstleaf is a user-friendly and straightforward process. Whether you cancel online, over the phone, or through email, be prepared to provide the necessary information and plan to cancel well before your next billing date.
If you are prepared, the whole process shouldn’t take more than a couple of minutes from start to finish. If you change your mind, you can always take advantage of Firstleaf’s flexible options by delaying your shipments, changing the frequency and number of deliveries, or pausing your account rather than canceling.
FAQs
Is there a cancellation fee for ending my Firstleaf membership?
There is no cancellation fee for ending your membership; however, you must cancel your subscription at least 48 hours before your next shipment date, or the changes will not take effect until the next billing cycle. If you cancel an order that has already shipped, there is a $25 restocking fee.
Can I rejoin Firstleaf after canceling my subscription?
Yes! You can restart your membership at any time. Simply log back into your account and select to reactivate your account. You can use the same selections you had previously or change the type of membership you want. Before doing that, check your email. After canceling your account, you will get great coupon deals if you’re going to re-join!
How do I confirm that my Firstleaf cancellation was successful?
If you cancel online, you will receive a confirmation message both through your account and sent to your email. If you cancel over the phone, you will receive a verbal confirmation from the customer service agent and a cancellation confirmation email sent to the email address on file.
Can I cancel my subscription if I have an outstanding balance?
Yes, you can cancel your subscription anytime, even if you have an outstanding balance. You can do so online through your account, over the phone, or by email. However, you must make any changes at least 48 hours before your next shipment date to avoid extra charges.
What alternatives does Firstleaf offer to cancellation?
If you are not ready to fully cancel your subscription, you can update your membership status and pause your account for a while. You can reactivate at any time. Alternatively, you can skip a delivery, push back the delivery date to another time, or change the number and frequency of wine bottles you have delivered.
